Your privacy is our top priority, and we are committed to protecting your personal information throughout your hotel booking experience. Whether you’re planning a relaxing getaway or a business trip, you can trust that your data is secure with us. This privacy policy outlines the types of information we collect, how we use it, and the measures we take to ensure it remains confidential. By using our services, you agree to the practices detailed here, ensuring a safe and personalized booking process every step of the way.
At Roo Ramble, your privacy is our priority. This policy outlines how we collect, use, and protect your information when you book your stay or interact with our services.
1. Information We Collect
We collect the following types of information to provide you with a seamless booking experience:
- Personal Information: Name, email address, phone number, billing address, payment information, and booking details (e.g., check-in/check-out dates, room preferences).
- Account Information: For registered users, we collect login credentials, preferences, and booking history.
- Automatically Collected Data: Your IP address, browser type, device information, and site activity via cookies and tracking technologies.
- Third-Party Information: If you book through a travel agency or third-party platform, we may receive details related to your booking.
2. How We Use Your Information
We use your information to:
- Process and confirm your hotel bookings.
- Provide personalized services and special offers.
- Manage your account, preferences, and loyalty rewards (if applicable).
- Communicate important updates regarding your booking or changes in our services.
- Ensure security, detect fraud, and comply with legal requirements.
3. Sharing Your Information
We only share your information when necessary, ensuring your data is secure:
- Partner Hotels and Service Providers: To confirm bookings and fulfill services such as room upgrades or special requests.
- Payment Processors: These are used to process payments securely.
- Third-Party Services: For marketing, analytics, and personalized content.
- Legal Requirements: When required to comply with legal obligations or protect our rights.
We do not sell or trade your personal information.
4. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These cookies help with:
- Remember your preferences and past bookings.
- Showing relevant offers based on your browsing behavior.
- Analyzing website performance to improve services.
You can manage cookie preferences through your browser settings.
5. Data Security
We take data protection seriously by implementing industry-standard measures, such as encryption and secure servers, to safeguard your personal information. However, no system is completely safe, so please protect your login credentials and report any suspicious activity.
6. Your Rights
You have control over your data. You can:
- Access the personal information we store about you.
- Request corrections or updates to your details.
- Request deletion of your information where applicable.
- Opt out of marketing communications by updating your preferences.
To exercise these rights, contact us.
7. Third-Party Links
Our website may include links to third-party travel partners or promotional offers. We are not responsible for their privacy practices, so we recommend reviewing their policies before sharing personal information.
8. Changes to This Policy
We may update this privacy policy periodically to reflect new practices or changes in law. Updates will be posted with a new effective date.
9. Contact Us
Please contact us if you have any questions or concerns about our privacy policy or how your information is handled.
Your trust means everything to us. We’re committed to protecting your privacy and ensuring a smooth hotel booking experience.